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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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Have a new xp435 and had to change inks first time,

Customer Question

Have a new xp435 and had to change inks for the first time, unfortunately it will only print or copy in colour and anything in black is either very faint or non existant, we have followed all procedures for head cleaning and nozzle cleaning and now at our wits end, can you please help. Our printer is under two months old.
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Hi, My name is ***** ***** i will be assisting youLet me know which ink did you change, black or color or both
Expert:  michelleclive replied 2 years ago.
let me know the operating system installed on the computer thats connected to the printer