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michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5880
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I want to download Dolby atmos encoded movies from the

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I want to download Dolby atmos encoded movies from the Internet and play them through my Onkyo TX-NR3030 and Samsung tv.
How can I store these movies and play them so I get the full experience of Dolby atmos?
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.How many movies have you downloaded in total check the full size and let me know.what it the movie format which you have saved.
Customer: replied 2 years ago.
Hi MichelleFile type .mkvI have dozens and dozens of movies downloaded.They are currently stored on a western digital TVs live hub media centre but western digital tell me this doesn't support Dolby atmos.Steve
where do you want to store them?
Customer: replied 2 years ago.
I would want to store them, either on the western digital TVs live unit, or on a seagate external hard drive which has a network connection and sub 2.0 connection, or purchase a new storage/player that can play Dolby atmos encoded files.Steve
This will require a remote access incase we need a phone call i can call you as well so you opt for remote assistance and you can avail both the service Secure Remote Assistance and phone call too.
michelleclive and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.
Yes. Please remote access.Steve
Click here Secure Remote AssistanceAfter you click it will open a page click on the green "I Agree" button.Download and run the Elsinore screen connect.Allow it to install and let it be opened.
Customer: replied 2 years ago.
I am currently using an iPad. Can you please send the link to my email address so I can open on my pc?
is is already sent all you have to do is open justanswer email on the computer and you can access the chat and the remote link.
Customer: replied 2 years ago.
HiI cannot see on my pc, only on the iPad.
did you open your email which is with justanswer on your pc.
open this link on the computer
Customer Himichelleclive: this is Michelle and i am connected to your computer nowmichelleclive: lt me know when you are readyGuest: Hi I'm readyGuest: hi i'm readymichelleclive: please open the location when you have saved the movie files.Guest: donemichelleclive: you dont have a player to play the movies on this computer we need to download and run the player firstGuest: Hi MichelleGuest: I don't want to play them on the computer. I want to play them on my Samsung TV through a Onkyo tx-nr3030 receiver so I can here them in Dolby Atmos.michelleclive: we will have to segrigate all the video files and then pt then in an extrenal drive so that it can be ready by any video device and you can watch them,michelleclive: read by i mean.michelleclive: give me few mins i am working on my side.Guest: Hi MichelleGuest: Do you mean move the files to the seagate drive i currently have open on the screen?Guest: will they then play through the receiver in dolby atmos sound?Guest: Hi MichelleGuest: I have to go out for a while.michelleclive: not a problemmichelleclive: let me know when you are back
Issue fixed and resolved using remote access.
Customer: replied 2 years ago.
Hi MichelleWhere are we with this now?Steve
Hi Steve this last message was posted accidentally as it was for another customer. I waited for you a long time on the remote screen however i had to end the remote screen as i didn't get any reply i want to work on the computer when you are present. We can continue tomorrow and you can let me know when you would be online so that we can get this working.
Customer: replied 2 years ago.
Hi MichelleAre you around?Steve
Customer: replied 2 years ago.
Hi MichelleAre you available?Steve
Hi am available now.
you can download Dolby Atmos encoded videos from the intenet using torrent websites however torrent websites can download harmful viruses as well you may check few links given below.
Download and save the movies in an external drive and try to connect the drive to the Onkyo and then you can play it on your tv using the HDMI port.
let me know if you have any question.