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nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
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I have a Samsung Galaxy a8. After a system reset it requires

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I have a Samsung Galaxy a8. After a system reset it requires me to log in with my google account details. It accepts these but returns me to the same page requiring them on an endless loop. Thoughts?
Hi. Welcome to justanswer.Are you entering the correct details which you earlier had in your android (Google account details) and make sure you are connected to internet. Are you?
Customer: replied 2 years ago.
Are you getting any message?
Customer: replied 2 years ago.
No. Just takes me back to same screen. Meanwhile Google email to say my details have been used to log on to my a8!
Have you tried switching it off and then on again. Try the setup process again.
Customer: replied 2 years ago.
Yes several times
Try resetting it again.
Customer: replied 2 years ago.
No change
Have you tried bypassing the log in screen.
Customer: replied 2 years ago.
WATCH THIS VIDEO and follow all these instructions.
Did you follow the steps?
Customer: replied 2 years ago.
Doing now
Okay. Reply when you are done.
Customer: replied 2 years ago.
You able to bypass it.
Customer: replied 2 years ago.
Back into phone. Now need to see if I can get into play store etc to reload apps
You can now Add Account from the Settings menu and try logging through the old account. Or you can create another one.Please rate the chat POSITIVELY so that I can get credited for my services.
Peter, for rating the chat you need to click the stars present on the upper panel. If you have any other query then reply for further assistance. Thanks in advance.Regards Nathan.
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