How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 44685
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

I have a sony cybershot.when I turn it on I get a "turn the

This answer was rated:

i have a sony cybershot.when I turn it on I get a "turn the power off and on again"error message.if I switch off and on again ,I get the same infinitum.
Hi there and welcomeCan you remove the battery please then hold the shutter button down for 60 seconds then release.Wait 5 minutes, put the battery back in and try to turn it on.Tell me please if it now starts and operates correctlyThank you
Richard and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.
no change .still displaying error message
Whats the exact wording of the error?
Customer: replied 2 years ago.
Turn the power off and on again
Thanks It is the internal mainboard that has faulted. I am really sorry about this and you are going to have to return the camera to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated. Thank you
Customer: replied 2 years ago.
thanks. worth a try.i assume I will have to return the camera to sony uk.
it was and your welcome, the steps we did usually resolve this, but in this event it's a hardware fault.