How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 44728
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

Samsung UE55H6400AKXXU keeps switching on and off and no remote

This answer was rated:

Samsung UE55H6400AKXXU keeps switching on and off and no remote works!
Thank you for your question, my name is ***** ***** I look forward to assisting you. Please note, a rating is only needed when we are finished. Can you please remove the power to the TV (so unplug it from the power socket). Then on the actual TV, hold the power button for 60 seconds then release. Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly. Let me know the results please
Customer: replied 2 years ago.
As far as I can see the Samsung UE55H6400AKXXU dows not have an on off switch?
I check the specifications and while most models do not, this one does not, you can do the procedure skipping the step with the button please
Customer: replied 2 years ago.
I have unplugged it. Now what?
wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Customer: replied 2 years ago.
OK. I will wait the 10 minutes and then turn it on again.
Thank you
Customer: replied 2 years ago.
No change. Still keeps switching on and off. I have changed the batteries on the remote but this has had no effect.
Thanks It is the internal powerboard that has faulted. We have ruled out the other causes for this. I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated. Thank you
Richard and other Electronics Specialists are ready to help you