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Richard, Engineer
Category: Electronics
Satisfied Customers: 43466
Experience:  Electronics Engineer
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Galaxy 12.2 note tablet. Suddenly Bluetooth moose has stopped

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Galaxy 12.2 note tablet. Suddenly Bluetooth moose has stopped working with fresh battery. Lots of blue light but no function. In settings it says the device is paired. What please to do?
Hi there and welcome RichardCan you please hold the power button on the Tablet until you see a menu show, then choose Power Off.Then power it on and tell me if the mouse now works please
Customer: replied 1 year ago.
Sadly no resultresult. R
Thanks,Can you please go to Settings, Applications Manager.Then swipe to the list ALL and locate bluetoothPress it and press Clear Data.Then restart the device, pair the mouse and tell me please if it is now functioning again.
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