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Richard, Engineer
Category: Electronics
Satisfied Customers: 43223
Experience:  Electronics Engineer
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I can not get my printer online with my new router

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I can not get my printer online with my new router
Hi there and welcome AnnWhat is the make and model of your printer and wifi router please?
Customer: replied 1 year ago.
hp envy 4500e-all-in one series ee router
ok, the printer came with a USB cable, do you have this with you Ann?
Customer: replied 1 year ago.
ok, you tole me EE router, thats the company EE, Can you check on the actual router and give me the make and model please.
Customer: replied 1 year ago.
ee brightbox- cem4we (r) wireless router
ThanksFirst, follow the instructions here to enable WPS on the router.CLICK ME TO OPENOnce done, then setup the printer using the WPS button on the router. I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please. Else let me know the results please.
Richard and 2 other Electronics Specialists are ready to help you
Thank you Can you go to Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 1 year ago.
what Id are you asking for. i have down loaded the program
Complete the instructions I gave you Ann and you are given an ID and Password ***** give to me here.
Customer: replied 1 year ago.
136 002 977 password *****
connecting now