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Richard, Engineer
Category: Electronics
Satisfied Customers: 43279
Experience:  Electronics Engineer
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My Samsung TV was on and I watched 'Pointless' via -My

Customer Question

My Samsung TV was on and I watched 'Pointless' via Virgin -My Shows. When it finished I left the room and went into the kitchen. When I returned a little later the sound was still on but there was absolutely nothing on the screen. It was completely black. I phoned Virgin who said it was probably the HMD? cable. A friend bought one for me and plugged it in. It made no difference at all. Still sound but no picture. It would be good if you could help.
Thank you
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please