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nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
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My Motorola was doing a clean,when it stopped,and on screen

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my Motorola was doing a clean,when it stopped,and on screen it says fixing problem

Hi Liz. Welcome to justanswer.

Restart the phone.

Is it still there on the screen?

nathan_mills and 2 other Electronics Specialists are ready to help you

CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.

Customer: replied 1 year ago.
nothing is happening with my phone.

Click the above link which I just gave you

Click it and then press I agree on that page.

Open the file which gets downloaded.

Have you downloaded the file for remote desktop assistance

Are you facing any difficulty in starting the remote desktop session, if yes then tell me so that I can guide you through

Have you tried turning the phone off then On again?

Customer: replied 1 year ago.
MY MOBLE NO IS *********** NOT AS ABOVE.Yes iv switched it on and off still the same,

You said you were performing a clean, Were you using any app?

Customer: replied 1 year ago.
one I that's was downloaded onto the phone

Can you navigate to the menu or icons?

Customer: replied 1 year ago.

Liz can you start the remote desktop session. Press this link below