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Hi there and welcome
Can you tell me please John what happens when you try to print to the printer?
And are you on a windows or mac computer and which version?
do you want to use the dongle in your car to access your other devices for internet?
Please let me know John
happens when you try to print to the printer?
Can you tell me the make and model of your wifi router please
Power off the printer and remove the power to it via the power socket
On the back of the wifi router of it is a reset button.
Using a paperclip, push and hold it in for 10 seconds then release
Wait 5 minutes then power on the printer, restart the computer and tell me if it now prints please.
Do you have another computer there you can try to print from?
which version of windows are you using?
Click the windows key and type in
device and click on devices and printers.
Right click on the printer and click printer properties
click print test page
Does that print?
Can you right click on the printer and select remove
then once it is removed, click on add printer and tell me if it is found.
ok, a cartridge may be faulty, can you put different ones in and tell me if this clears the message please
ok, put the old ones back in and tell me if it prints with them please
It is the internal mainboard in the printer that has faulted. It explains all the symptoms
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
You have already paid the deposit which was for the service I provided to go through all possible causes and rule them out to confirm the problem.
This is what we did and what you paid for. If we were only paid for fixing an issue, no one would have taken your question due to the possibility of it not being resolvable.
You now have the issue confirmed and know what you need to do and this is what you pay for which is my livlyhood...
If you need anything else, please let me know