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Shahid, Technician
Category: Electronics
Satisfied Customers: 12661
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My Samsung tv keeps turning it self off what is the problem

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my Samsung tv keeps turning it self off what is the problem

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Customer: replied 1 year ago.
Hi Shahid I am wayne the model number is ***** and there is a sky box and a blue ray player hooked up and it dose it on all video inputs

Thanks Wayne for the info.

- Any idea how old is the TV and was there any thunderstorm in area that might have caused the trouble in TV?
- Also, does Samsung logo/ welcome screen show up repeatedly while TV goes into on-off cycle?

Customer: replied 1 year ago.
I have had the tv for about a year and it was new from currys we had a thunderstorm and yes it has the smart tv logo coming up

OK, have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in and check?

Also, I just got phone call offer from your side, that offer is automated sent by website system and not by me, please reply back to confirm it as phone call assistance would cost you additional $26

Customer: replied 1 year ago.
that was me requesting that but it saud only 19 pound and I have now turned it off
what else can I try if that dose not work
it has just told me it is unable to connect to my tv

If unplug - replug doesn't work that means main board of TV has got internal failure due to static charge of thunderstorm and reboots again and again but couldn't finish it thus you get repeatedly smart logo screen, main board replacement is needed to resolve the problem. I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. If TV is out of warranty then get the main board part number off of label pasted on main board inside TV to search/ google it to get price info to order it if you have plan to do-it-yourself OR local TV repair shop will do this job for you and you can expect around 140 Pounds or so for this repair.

I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.

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