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JamesI, Technician
Category: Electronics
Satisfied Customers: 2086
Experience:  I have provided on site support for a range of devices from media to telecoms.
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I purchased a Bush F621QW washing machine through Argos on

Customer Question

I purchased a Bush F621QW washing machine through Argos on 5th June 2015 and 10 days ago it develop the fault that it would not complete the cycle by not draining/spinning on completion of the previous parts of the programme. Argos tell me it is out of Warranty.
In the past year I have been away much of the time and the machine has been used only 8 - 10 times.
Argos say that if I put in at least half a load it might operate. I have tried this and it still does not operate.
Argos state that them fixing the machine would cost £110, which is more than half the price that I paid when I bought it.
Can you please tell me if there is a cheaper solution and perhaps something I can do myself.
Thank you. Ray.
Submitted: 1 year ago.
Category: Electronics
Expert:  JamesI replied 1 year ago.

From the sound of the fault, its failing to drain, which in turn is stopping it from spinning.
Are any error codes shown on the display, this may help confirm if its a pump, sensor or other fault.

In terms of DIY, I would suggest you start with checking the filter, this is described on page 13 of the manual. Turn the machine off at the mains, remove the kick plate on the bottom right of the washer, use a cloth to soak up any water, and a cup and bucket to capture water which comes out as your slowly turn the cap anti clockwise, with the cap removed use your finger to clear any debris you can see, you should also be able to move the pump to prove it hasnt got stuck, then place the cap back turning clockwise.

Run the machine and see if that clears the fault, if it doesnt, pull the machine out and check the waste water pipe. Remove the pipe from drain pipe and feel the pipe in your hand, if its heavy and cant be easily compressed with your fingers its holding water and you need to rod it to clear the blockage.

If neither of these issues clear the fault its most likely to be a pump or sensor fault, the average price for a pump is £30, you can pick up one here, then you looking at around £50 to have someone come out and replace it. However an engineer will strip the machine down find the fault and replace the part for around £50 labour.
Please let me know how you get on, and if you need anything clarified.


Expert:  JamesI replied 1 year ago.

Ray just wondered if you need any further assistance, and would appreciate if you could rate the service received to date.