How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
Type Your Electronics Question Here...
nathan_mills is online now

Mobile phone is a GT-15500. Phone will ring out and connect

This answer was rated:

Mobile phone is a GT-15500 . Phone will ring out and connect but there is no sound, caller cannot hear me and I cannot hear them

Hi. Welcome to justanswer.

Try booting the phone in safe mode and then check if the issue is still there or not.

For that, press and hold the power button when screen is on so that the option of POWER OFF appears on the screen. Then again TOUCH AND HOLD the power off option on the screen so that the option to boot in safe mode appears on the screen.

Select it and the phone will restart. Now check by making a call if the issue is still there or not.

Reply for further assistance.

Customer: replied 1 year ago.
Option to reboot is not coming up when I hold the power off button

Then how do you turn off your phone?

Customer: replied 1 year ago.
The power off button will turn the phone off but if I hold it on the screen it does not give me a re boot option it just goes yellow and does nothing

Then try doing the factory reset. But it will wipe off all the data.

Customer: replied 1 year ago.
Am not very tech. Savvy . I tried a factory reset but will try again now.

Go to settings. Then Backup and Restore. Then factory reset.

Customer: replied 1 year ago.
No that hasn't worked

Try connecting an ear-phone and then make a call.

Customer: replied 1 year ago.
I have to go out now so will have to try again later, can I come back to you later this afternoon?

Yes sure. Just reply here and I will provide you necessary assistance. See you later.

Customer: replied 1 year ago.
Eureka ! Finally the phone is cured , thank you very much for your help.


Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks.

nathan_mills and 2 other Electronics Specialists are ready to help you