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nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 650
Experience:  Efficient Technician with more than 30 years of Experience.
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I have a Galaxy S6 which. Just died on me and the battery

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Hi I have a Galaxy S6 which. Just died on me and the battery will not recharge. O2 (warranty) tell me it's water damage from ie rain? Just by being in a bathroom etc, however they will offer me a new phone on contract. Can Samsung confirm damage

Hi. Welcome to justanswer.

First do some troubleshooting to confirm if there is a damage or not.

When the phone is still plugged in (charging), press and hold the Power key and Volume Down button for about 10-15 seconds and see does it respond?

Customer: replied 1 year ago.
Says it 88% charged

Now press and hold the Power button to turn on the phone

Customer: replied 1 year ago.
Phone on and gas stayed on for the 1st time

Great. It will stay on now until the battery remains. Don't let it get completely discharged. If it does then you have to follow the same procedure. Pressing and holding Volume down and power button simultaneously.

Customer: replied 1 year ago.
Thank you

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nathan_mills and 2 other Electronics Specialists are ready to help you

Thanks for the ratings. If you get any query then do let me know. Enjoy the weekend.