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Hi there Peter and welcome
I wont waste your time but if you did a factory reset already, which returns the phone to new, then it can only be the Sim card Port in the phone, the Sim card itself or your account thats at issue.
If they said your account is ok, then I advise you to get the sim card replaced, they should do this for free
If it still fails, then it has to be the sim card port on the phone and the phone would need to be replaced.
It can only be one of these three issues as everything else has been ruled out.
how was the sim card checked Peter?
Thanks, ***** ***** sure Peter, then its the phone, it has to be replaced, nothing else can be the cause
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