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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
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My phone is not work we was try to get wifi from house maybe

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my phone is not work we was try to get wifi from house maybe error and now phone has blank....

Hi Breda. Welcome to justanswer.

Can you tell me what exact error are you getting? And what do you mean by blank? Is it not turning on?

Customer: replied 1 year ago.
i have samsungalaxy
since few day ago
i get on screen notification of samsung galaxy agreement
i cannot call top up nothing
so as i say i try to use wifi from house
mayb error on pword

Are you able to access your phone's menu?

nathan_mills and other Electronics Specialists are ready to help you

Are you using Windows computer or Mac system?

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 1 year ago.
i await your instruction now

Click the link which says CLICK HERE on my previous message and check your downloads. Open the file named Elsinore.Screenconnect.

What happened Breda, you have not started the remote desktop session yet. If you are facing any issue then do let me know.

Breda, on your phone, can you tap Settings?

Customer: replied 1 year ago.
i cannot get settings or any reg app

Can you turn off your phone?

Customer: replied 1 year ago.
now off

I am providing you some steps. Try to follow them carefully.

Simultaneously press and hold the Power button + Volume Up button + Home button (located at the bottom in the middle) until recovery booting appears on the screen.

You have to press and hold these three button simultaneously until you get a list of some options on the screen

Did you get something on the screen?

Customer: replied 1 year ago.
as per instruct
i understand hold all 3 down
the operation andr gal flash on off till i stop
so now i havesams galaxy welcome
option to press accessbility to fix settings

Do you see wipe data/factory reset option?

Customer: replied 1 year ago.
no
only op is to start accessbilityto change accessbility setting

Tap it and tell me what options do you get afterwards

Customer: replied 1 year ago.
ok there 2 choice
accesbityy in box tap
or furtr down is start thesamsung galaxy

Tap start the samsung galaxy

Customer: replied 1 year ago.
ok wifinet work switch
down below scan

Tap Scan and see if your wifi network is listed there or not. If yes, then enter the correct password ***** tap connect

Customer: replied 1 year ago.
omg
i m stukk
i cannot rem pword
Customer: replied 1 year ago.
anyhow it tellme dragon network secured...
Customer: replied 1 year ago.
its next i think

Tap next if you see the option

Customer: replied 1 year ago.
now i stukkk
on page top it give me end userlicence agreement
option
yes no thank......

Tap I Agree

Customer: replied 1 year ago.
also must y yor n

Tap yes

Customer: replied 1 year ago.
i push nxt and this pg re coming back all time

Tap back

Are you on the wifi option?

Customer: replied 1 year ago.
giv sec
Customer: replied 1 year ago.
k im back to dragon net and wifi

Tap Forget Network

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=50cd8698-bcd4-4754-8404-c5d4f947b868&Type=Java

Now click this above link and press I agree on the page that opens up in your computer screen. You will see a file will get automatically downloaded. Open/Run that file

Customer: replied 1 year ago.
i dont c this

Long press the Dragon network that you see under wifi network. You will get the option of Forget Network

Customer: replied 1 year ago.
this i cant get
seen it but...
i try it

Tap on the dragon network, what option do you get

Customer: replied 1 year ago.
long press i only get show pw
r show ad option

You don't remember password?

Customer: replied 1 year ago.
now i get 4get
and pword im loost

Okay wait.

Watch this video and follow the steps which are shown in it to recover the password ***** your computer.

CLICK HERE TO WATCH

Any success?

You there?

If you are not able to recover the password, then turn off the phone. Turn it on again normally.

Since you are not replying so I am signing off for now. Reply when you will be free tomorrow.

Customer: replied 1 year ago.
back to u
i get pword

Enter the password ***** press connect

Customer: replied 1 year ago.
i cant get rid of user agreement
it b

Is it still there after pressing Yes

Customer: replied 1 year ago.
y

Can you tell me which galaxy model do you have?

On that user agreement page, scroll down to next

Check this image. And make sure the I Agree is ticked off and Yes is selected, then press Next as in the attached image

Done?

Customer: replied 1 year ago.
n

Have you checked the image that I just attached?

Customer: replied 1 year ago.
naaa

So click the blue text that you see below this message. You will see an image.

ATTACHED IMAGE

In the user agreement, do you see a line I understand and agree to the terms and conditions above

Customer: replied 1 year ago.
are you done

I am trying to help you but you are not updating me.

You need to press the square checkbox which is in front of I understand and agree..... (above YES) and there is a Next button at the bottom of the screen which you need to click to go further

Pleasr check the image that I have attached in the previous message.

Click the blue link above

Customer: replied 1 year ago.
samsung ga

Give me your email id

Hi Breda, Reply so that necessary assistance can be provided. Give me your email id so that I can send you an image explaining how you can go past the License Agreement.

Customer: replied 1 year ago.
My email***@******.***

Check your mail

Did you see the image that I've sent?

Customer: replied 1 year ago.
ok nathan
u prob guess me and it...
s0 im in touch with u via compuyr
my email come via phone as only have window 7 i think
and because of phone all programe interupt as i am also
this is complex and
need phone for jib post vacancy
breda
Customer: replied 1 year ago.
did you get mail sent early on
Customer: replied 1 year ago.
there im still no further
its true go no furthermust i pay for this as i m no futher on
kind regards breda

No you don't have to pay anything extra. Are you still stuck on license agreement screen?

Customer: replied 1 year ago.
I don't do x tra Nathan
My phone still as it was wen I start this service
So
The phone is in user agreement
Any futher suggestion now
Customer: replied 1 year ago.
Do you think this is fixable
I m just install window ten
88per cent done slow
So I can view last image I sent over

Power off the phone.

  1. Simultaneously press and hold the power button + volume up button + home key until the Samsung logo appears, then release only the power button. Release the volume up buttonand home key when the recovery screen appears.
  2. From the Android system recovery screen, select wipe data/factory reset.

This is the last resort

Don't do anything with your computer (Windows). Do it on your phone

Customer: replied 1 year ago.
Can't phone all blocked
So I sent ice image
It for win 10
Can't cannot access on phone so await win ten on comp to see last material I sent
Breda

Is your phone under 1 year warranty?

Customer: replied 1 year ago.
Nay

Turn off the phone and reset it.

press and hold the power button + volume up button + home key until the Samsung logo appears, then release only the power button. Release the volume up button and home key when the recovery screen appears and keep on pressing the power button until you get recovery menu.