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nathan_mills, Customer Service
Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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I have an Epson XP-250 printer which is showing a E-11

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I have an Epson XP-250 printer which is showing a E-11 message, "an ink pad needs service contact Epson.
Please advise.
Ken Horne

Hi Ken. Welcome to justanswer.

How old is your printer?

nathan_mills and 2 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
2 years old

Which computer are you using? Windows or Mac?

Customer: replied 1 year ago.

Once you click this link below
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

If you get an error of app by unidentified developer then choose Apple menu > System Preferences, then click Security and Privacy and at the bottom choose Anywhere then click again on this link.

Check the attached image

Are you having any issue in starting the session.

Customer: replied 1 year ago.
clicked on Anywhere in the Security section but seem to have got lost thereafter

Now CLICK HERE. Press I AGree. Then a java file will get downloaded. Open that file

Customer: replied 1 year ago.
How long will it take to download?

Less than a minute

Customer: replied 1 year ago.
Nothing as yet

Click the down arrow on the upper right corner of your browser and see if the first one is Elsinore.screenconnect

Customer: replied 1 year ago.
I don't have a down button on the upper right corner.
I am using Yosemite from Apple

Check in your Downloads folder then

Customer: replied 1 year ago.
I have been checking the Downloads folder but still no sign.

Your printer is xp-250 or xp-520?

Customer: replied 1 year ago.
XP- 520

Okay. Listen now. The printer sometimes gives a false ink pad warning. To by pass this, you need to install a software on your computer. Now I need to connect to your system via remote desktop assistance.

Lets try one last time else I will guide you through.

CLICK HERE and press I Agree. As you press it, a file will download. Check in your browser. If it doesn't then press the Download on that page and check

Still no success?

Customer: replied 1 year ago.
Elsinore has arrived but cannot be opened as it is a Microsoft file

When on Safari browser, click Command+Option+L to check ongoing downloads

Customer: replied 1 year ago.
The download speed her is very slow

Press this arrow on the browser to see the java file.Check the attached image

Leave it if it is not downloading. Now click this link and download Epson XP-520 Resetting Software For MAC


Once the download is complete, open that downloaded software named ink_pad_reset

Customer: replied 1 year ago.
sorry But where is the download button

Check the image that I have sent. See the red circle that I have marked

Customer: replied 1 year ago.
Nathan nothing seems to be simple.
My version of Safari does not show the detail that you sent or maybe I am just not seeing it.

In your downloads folder, check a file named ink_pad_reset

If you don't find it then skype me at nathan_mills4 so that I can send you the files through that

Customer: replied 1 year ago.
Have downloaded and opened the Rest Key file but have hit a further snag.
Seems to be that the printer has to be connected to my Mac by a USB cable. Unfortunately I do not have one as it is connected by wifi

You need to connect the printer via usb cable to reset the ink pads. And if your ink pads have really reached at the end of their life then you will need to replace the printer as replacing the ink pads will cost you more

Customer: replied 1 year ago.
Ok I will have to get a USB cable and then activate the reset key.
Thanks for your help.

You are welcome Ken. Let me know if you need any help. Have a wonderful evening.

Customer: replied 1 year ago.
Ok and cheerio