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carlday1, Engineer
Category: Electronics
Satisfied Customers: 381
Experience:  Self Employed Electronic Engineer
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My Galaxy S6 phone has frozen whilst downloading family

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My Galaxy S6 phone has frozen whilst downloading family photos from an email. It is getting hotter and hotter as I write. Can you help please?

Hi Dave,

My name is ***** ***** I will help with your question. I would suggest to try a soft reset this is done by pressing and holding the “Power” and “Volume Down” buttons for about 10 seconds until the device powers off.

Let me know how you get on.

Customer: replied 1 year ago.
the phone is working again thanks and the photos have finished downloading

I am pleased to hear it is working again. Let me know if you need any more help


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