How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI, Technician
Category: Electronics
Satisfied Customers: 2086
Experience:  I have provided on site support for a range of devices from media to telecoms.
Type Your Electronics Question Here...
JamesI is online now

No signal on Samsung smart TV

Customer Question

No signal on Samsung smart TV
Submitted: 1 year ago.
Category: Electronics
Customer: replied 1 year ago.
Fuses checked plus cable connection '
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
How much extra will remote connection and fixing cost?
Customer: replied 1 year ago.
I did not opt to join as a member
Customer: replied 1 year ago.
Power on. Had been switched off
Expert:  JamesI replied 1 year ago.

Hi my name is ***** ***** I will try and assist you with your query today.

Firstly could you advise the model number of your Samsung TV, and advise if you have no signal for Terrestrial TV or if its a Satellite TV your not getting signal for?

Customer: replied 1 year ago.
Only Satellite not being received Model number is *****
Customer: replied 1 year ago.
Sorry for delay - husband asleep and couldn't find it until now. Have switched on TV
Customer: replied 1 year ago.
Please advise cost of remote assistance then we can proceed Thanks
Expert:  JamesI replied 1 year ago.

Ok so the TV is on your seeing a 'no signal' message.

The satellite box had previously been switched off, and its now on, is this a Sky Box you have connected to the TV?

Firstly its worth checking the HDMI cable from the satellite box is correctly plugged in at both ends, and note which HDMI port on the TV it is plugged into.

I would then double check the TV is tuned to the correct HDMI port.

With regard to remote assistance as this is a TV it wouldnt be appropriate for this particular issue, so you can discard the automated message at this time.

Please let me know if you require anything clarified.


Customer: replied 1 year ago.
Got a picture but no sound.Checked Audio on in settings
Customer: replied 1 year ago.
Tried to rate 5 stars but poor network signal
Expert:  JamesI replied 1 year ago.

Right so we now have a signal, was this after you checked the HDMI cable?

Expert:  JamesI replied 1 year ago.

Just wanted to check if you require any further assistance?