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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My Deskjet 2050 printer has suddenly stopped printing. I

Customer Question

My Deskjet 2050 printer has suddenly stopped printing. I can't access Its details to say why this has just happened, it's switched on. I've replaced a new colour cartridge and it's printed off the test page but I can't get any further. What do, or what can I do?
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Margaret. Welcome to justanswer.

Since your printer has printed the test page successfully that means that there is no issue with the printer. Maybe some setting is not right due to which you are not able to print.

Can you opt for Remote Assistance so that I can access your computer and check where the problem is and resolve it by myself?

Expert:  nathan_mills replied 1 year ago.

Please reply so that necessary assistance can be provided