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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
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I can not print anything from my Kodak printer

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I can not print anything from my Kodak printer

Hi Lynn. Welcome to justanswer.

Are you getting any error?

Customer: replied 1 year ago.
No when I click on print is shows me HP Printer and I am connected to a Kodak ESP 310 printer.

There would be a drop down menu where you see the HP printer. Click that

Customer: replied 1 year ago.
I am also unable to send an attachment via email. My documents are in pdf and people are unable to open the attachment,

Can you opt for Secure Remote Assistance so that I can check your system?

Customer: replied 1 year ago.
I have done that is was not showing Kodak. Will that just cost me £22 and no more
Customer: replied 1 year ago.
Hello Nathan I can not see your answers at the moment.

No that will be extra. Can you tell me how your Kodak is connected to your system? Via usb cable or wireless?

Customer: replied 1 year ago.
Wireless

Go to Control Panel- Devices and Printers. Then check which printer is selected by a green tick.

Customer: replied 1 year ago.
checked control panel its showing against the green tick Kodak ESP 310 but underneath is showing Kodak ESP 1.2 AIO

Your printer is Kodak Esp 310, right?

Customer: replied 1 year ago.
that is right?

Is the printer greyed out ?

Customer: replied 1 year ago.
No

I will drop the charges. Please opt for Remote Assistance as it would be easy for me to resolve the issue. See if you can accept the offer.

Customer: replied 1 year ago.
please thankyou

Accept the offer that I am sending

nathan_mills and other Electronics Specialists are ready to help you

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.