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nathan_mills, Customer Service
Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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My samsung galaxy s7 wont stay connected to wifi it connects

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hi my samsung galaxy s7 wont stay connected to wifi it connects for a few seconds then disconnects.

Hi Damien. Welcome to justanswer.

Turn off the bluetooth.

Forget the wifi network. Then again search for the network and try to connect. See if it is still disconnecting or not.

Customer: replied 1 year ago.
it still the same. when i went into the network options were cancel or connect not forget
Go to Settings-About Phone. Click Check for updates. Make sure internet is working on your phone. If wifi is not working then turn on mobile data and check for updates
Customer: replied 1 year ago.
cant download signal is very bad here
Then factory reset is the only option but this will delete all the data from your phone. Do you want to reset the device?
Customer: replied 1 year ago.
i will try the update in the morning when im in better signal. i dont want to factory reset
Okay then try updating. Most probably samsung would have fixed the issue with the update. Let me know in the morning if the issue is resolved or not
Customer: replied 1 year ago.
will do thanks Nathan.

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