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Hi Adrian. Welcome to justanswer.
From which browser are you accessing the Hotmail email?
I mean Google chrome or Internet Explorer.
Try logging in through Google Chrome. If you don't have google chrome installed in your system then CLICK HERE TO DOWNLOAD
Accept the Secure Remote Assistance offer so that I can access your system and resolve the issue.
Yes it will cost you extra. Don't accept it if you don't wish to pay more.
Download Google chrome and then check if you are able to connect to Hotmail or not.
Hi Adrian, How did things turn out?