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nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
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I have an Epson stylus PHOTO R200. The printing got faint as

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I have an Epson stylus PHOTO R200.
The printing got faint as though it had run out of ink although I had put in a new set a short time ago.
I pressed the left hand button and the ink holder moved so that I could remove the black pod and shake it see whether that would release the ink but it did not.
I purchased a new set of inks and when I switched the printer on both the red lights are flashing alternately. I have pressed each in turn and both together but they still flash and the ink holder remains at the right hand end of the printer so I am not able to change the inks.
Any help you can give me will be greatly appreciated.
Roger Burgess

Hi Roger. Welcome to justanswer.

How old is your printer? And how often do you use it?

Customer: replied 1 year ago.
Probably about 8 years.
Used 3 days in seven.

Then most probably the waste ink tank and counter are the problem. They have become full. These are the pads which absorb the extra ink from the cartridges.

You can try resetting them. If it works after resetting the counter then you can use it for some days more. If it doesn't then waste ink pads need to be replaced but I would not suggest you to replace it.

Customer: replied 1 year ago.
Thank you Nathan.

You will need to install a resetting software.

Should I install the software? If yes then accept the remote assistance offer.

Else I will give you the links to the software.

Let me know how you would like to proceed

Roger, please reply so that necessary assistance can be provided.

Customer: replied 1 year ago.
Please can you give me the links Nathan

Yes sure Roger. Are you using Windows computer or Mac system?

Customer: replied 1 year ago.

CLICK HERE and the WIC reset software will automatically get downloaded. Once the download is complete, open the file and reset the ink pads

The procedure is little bit tricky and I doubt that you will be able to reset it yourself. If you want I can drop down my share of charge and help you reset the ink pads.

Customer: replied 1 year ago.
Sorry Nathan I have to go now.
Thanks for trying to help me.
all the best.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.

nathan_mills and 3 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
Hi Nathan,
I do not have anymore questions and I did rate your help.
I have got a new ;printer so the matter can now be put to bed.
Thank you.