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On which device are you accessing your email?
On which browser are you using the outlook.com?? Internet Explorer or Google chrome
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Open the file which gets downloaded once you click the blue text which says click here
Press this blue text CLICK THIS
Now from your keyboard, press Ctrl j and open the first file. Click Yes if it asks for permission
Go to Downloads folder on your computer, and find the file named Elsinore.Screenconnect. Open that file
Are you having trouble in starting the session?