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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
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Printer does not print when requested

This answer was rated:

printer does not print when requested

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
I have done the connection to the power,and is now ready to use to print out .
Customer: replied 1 year ago.
I think it is a simple task to see if my setting for printing are ok

ok, try to print and let me know the results please.

Customer: replied 1 year ago.
I have tried to print but no response just one click. now I have 1 in queque

So when you try to print it just clicks once and then nothing happens?

And what is the make and model of the printer?

Customer: replied 1 year ago.
Epson D88 Plus

when you try to print it just clicks once and then nothing happens?

Customer: replied 1 year ago.
no thanks

ok... not sure how no thanks applies to my question?

In have asked a few times, are you saying your not willing to answer?

Ill repeat.....

when you try to print it just clicks once and then nothing happens?

Customer: replied 1 year ago.
when I try to print nothing happens

how is the printer connected to the computer?

Customer: replied 1 year ago.
a blue cable direct from the computer to the printer

Can you connect it to a different USB port please on the computer, then wait 5 minutes and then try to print.

Customer: replied 1 year ago.
There no other correct port to move it

You will always have at least two USB ports on the computer.

Tell me the make and model of the computer and I can tell you where it is

Customer: replied 1 year ago.
Acer. Now I found that port and place the plug into it

ok, now wait 5 minutes and try to print please

Customer: replied 1 year ago.
tried to print failed.
Customer: replied 1 year ago.
do you think it could be my settings are wrong?

Can you restart the computer and try please

We are ruling out incorrect settings as we go along, its a process of elimination

Customer: replied 1 year ago.
this is not a help. but I want to resolve with you asap, computer is now back on

Sorry if you find me unhelpful.... I ask please for your patience as it can take some time to go through and eliminate the causes for this.

Can you do the instructions I asked you and tell me the results?

Customer: replied 1 year ago.
soon as possible as I now have to remove the que

I don't understand your response...

I am still waiting on you to complete the instructions

Customer: replied 1 year ago.
que removed now.
Customer: replied 1 year ago.
print not working

Do you have another computer there?

Customer: replied 1 year ago.
no.

which version of windows are you using?

Customer: replied 1 year ago.
windows latest version 10

click start, type in devices and printers

click on it

Tell me all printers listed there please

Customer: replied 1 year ago.
sorry Richard I CANNOT FIND START

its the windows logo in the bottom left

Customer: replied 1 year ago.
Found start but its amaze of info not what you asked for

you need to do the complete instructions please.

click start, type in devices and printersclick on itTell me all printers listed there please
Customer: replied 1 year ago.
I cannot find the list of printers

you will find this when you do the instructions I provide you...

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 1 year ago.
Dear *****, I am not allowed to do what you ask to connect into my computer.

ok, then please take the time to carefully follow my instructions.

They work, but your skipping steps on it.

Customer: replied 1 year ago.
ok thank you.

your welcome

Customer: replied 1 year ago.
Hope you can respond asap?

Respond to what sorry? I am still waiting for you to do the instructions please

Customer: replied 1 year ago.
Dear *****, were are those intructions please? I have none to hand

I have decided to opt out of working with you further on this question.

You do not need to do anything, you will be contacted when another expert takes over you case.

Thank you and all the best.

Customer: replied 1 year ago.
I do not like your attitude in this matter as I am still waiting for your intructions!
But thankyou for trying.Also I am hoping I can get finished as I NEED TO PRINT OUT MY BOARDING PASSES!!!!

Hi. This is Nathan

On your desktop, Right click the Microsoft logo that you see at the bottom right of your screen and select Control Panel from the list. Now go to Devices and Printers. Tell me which printer has been marked right with a green tick.

Customer: replied 1 year ago.
I have a very clever son, he did it on the phone today for me ,it was just replace empty cartridges. two of them .

Is your printer printing now?

Customer: replied 1 year ago.
Many thanks for your message, yes all is well now. Thank you from Keith.

That`s great that your printer is working fine now.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 648
Experience: Efficient Technician with more than 30 years of Experience.
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