How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 45395
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

I cannot send e-mail messages although I can receive them.

This answer was rated:

I cannot send e-mail messages although I can receive them.
When I try to send them I get the following message:
'The message could not be sent because the server rejected the sender's email address. The sender's email address was '*****@******.***'
Subject: 'Re: Meeting up - tomorrow?'
Server Error: 530
Server Response: 530 Authentication Required (VM401)
Server: ''
Windows Live Mail Error ID: 0x800CCC78
Protocol: SMTP
Port: 25
Secure(SSL): No

Hi there and welcome Shirley

Can you in windows live mail, click on name of your account from the left-hand menu, then click on the 'Accounts' tab. Click on the 'Properties' button

Go to Advance then outgoing server and make sure it is set to use Authentication and use that of the incoming server

Once done you should then be able to send again.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Richard and other Electronics Specialists are ready to help you