How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 43339
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

I have an SX438W PRINTER. when refreshing my desk top pc I

This answer was rated:

I have an SX438W PRINTER. when refreshing my desk top pc I accidentally removed the scanner. Is it now impossible to recover and if so how do I download the Epson Scanner facility?

Hi there and welcome

Can you tell me if you're on a windows or mac computer and which version please.

Customer: replied 1 year ago.
Windows 10

Thank you

Download Espon Scan from my link below


And once installed, you can then use Epson Scan to perform your scanning.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Richard and other Electronics Specialists are ready to help you

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
Hello Richard. Sorry about the long interruption to the dialogue. I was called away suddenly.
But and you are talking with a computer innocent when I clicked on teamviewer it downloaded but there was no clear reference asking me for an ID or my e-mail to establish the remote control and access. Do I click Run, Download or Open file after the security check? Please advise.
Customer: replied 1 year ago.
I should like to re -establish the link with Richard because he was assisting yesterday
Customer: replied 1 year ago.
I have asked for Remote Assistance in order to set up the Epson Scanner. I had to go away from the screen and the support of Richard yesterday Is it possible to reconnect and complete the set-up?
Customer: replied 1 year ago.
If a renewed link is not feasible then I would like assistance from another

Hi thee Russell

When you download the file, you then need to run the file please by clicking it, which will install it and then provide you with the ID to give to me.

Customer: replied 1 year ago.
Many thanks Richard. All seems to be in order now.