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nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
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My Samsung Galaxy A3 has stopped working .I was playing

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My Samsung Galaxy A3 has stopped working .I was playing Candy Crush and it stopped near the end.Cannot switch off and phone is very hot

Hi Sylvia. Welcome to justanswer.

Press the volume down and power button simultaneously for about 20 seconds till it turns off

Customer: replied 1 year ago.
Where is the power button?

On the side of your phone. From where you turn the printer on/off

Customer: replied 1 year ago.
Thanks it just says Android is upgrading

Wait for it to finish.

Is it progressing?

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