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Turn off the printer. Cancel any print job if present in the print queue. Then turn on your printer and check if it prints now or not.
If it is still not printing then remove the cartridges and then again install them and then check
Are you getting any error on the printer/computer?
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Click the blue text and then go to your downloads. open the file named Elsinore.screenconnect
Are you using Windows?
Click this blue text CLICK HERE
Then press ctrl j simultaneously. A list will get opened. Then click the first file on the list and press yes.
Just press Ctrl j (simultaneously) from your keyboard. Just open the first file from the list that gets opened up
Is the first item on the list named Elsinore.screenconnect?
or just click this above link and then a page will get opened. Press I Agree on that page. A file will get downloaded. You need to open that file. You will find that file in the DOWNLOADS folder of your computer. Take your wife's help if you can