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nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
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Problems with my Galaxy s6 split screen function keeps

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Problems with my Galaxy s6 split screen function keeps scrolling on its own. I have close it down and enter my data again.

Hi Melvyn. Welcome to justanswer.

Try doing a factory reset and then check if the issue is still there or not

Customer: replied 1 year ago.
Ive already done that twice & updated twice problem is still there

Perform a factory reset again and don't enter any Google account. Check after that.

Customer: replied 1 year ago.
Hi Nathan,
In th process of resetting my phone

Okay Melvyn. Let me know the results.

Customer: replied 1 year ago.
Did not make any difference problem still exists

Does your screen has a protective layer placed to it like tempered glass or any screen protectr?

Customer: replied 1 year ago.
but the problem was there before that.

Your phone is in warranty, right?

Customer: replied 1 year ago.

This can be a touchscreen failure. In this case, you are better off asking for replacement instead of trying to fix the screen itself. Since it is in warranty Samsung would address this issue for free

Customer: replied 1 year ago.
OK thanks

Do you have any other query? If yes, then do let me know.

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