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Richard, Engineer
Category: Electronics
Satisfied Customers: 43252
Experience:  Electronics Engineer
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Workforce printer, just over a year old, appears all ok -

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workforce printer, just over a year old, appears all ok - inks etc - but when sending docs to print I get message 'printer in error conditioin'. I cant find out what is wrong with it, it will copy ok.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
ok will do that now, thank you

thank you

Customer: replied 1 year ago.
did that, exactly the same


Are you on a windows or mac computer and which version?

Customer: replied 1 year ago.
I have 2 laptops, both on windows 10
the printer has worked well since I bought it, I cant understand what has changed it!
I have to go out now, is it ok to come back to this later or is there a time limit?

There is no time limit but are you getting the error via both computers?

Customer: replied 1 year ago.

ok, disconnect the power to your wifi router and the printer then power of the computes.

Wait 5 minutes

power on the wifi router and wait 5 minutes

Power on the printer, then the computer and tell me if it now works please.

Customer: replied 1 year ago.
ok will do

thank you

Customer: replied 1 year ago.
thats worked!!
thank you

Your most welcome!

If you would like any additional information or assistance, please do not hesitate to let me know.

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