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Hi there and welcome
When you say nothing happens, are you meaning the software will not run when you put the disk in the computer?
Which version of windows are you using?
Can you put the disk in, the press the windows key + E
In the new window that opens, click on This PC
Then click on the Disk drive and run the setup file there to do the installation.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
yes that is correct, you run the setup file there please
you need to click it then you double click the setup file please.
Perfect and of course
ok, let me know when it is completed and if you can scan please
yes, you can skip it, you need to restart but then return to this webpage please (press CTRL + D) to add it to your favorites.
ok, please restart
It was a corrupted driver and it needed to be reinstalled, it will be ok now
If you would like any additional information or assistance, please do not hesitate to let me know.
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