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Richard, Engineer
Category: Electronics
Satisfied Customers: 43462
Experience:  Electronics Engineer
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I have bought an Epson V800 scanner and cannot get it to

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I have bought an Epson V800 scanner and cannot get it to work ...I just get a knocking sound and a red light

Hi there and welcome

It sounds like the transport locks are still locked.

The transport locks need to be unlocked, of which the scanner has two. One is located on the back end of the scanner, right next to the power supply, the other on the lower left area of the scanner. The respective connection jack is located next to the USB jack.

Unlock them and tell me if it then works please

Customer: replied 1 year ago.
I have taken all those off!

You took them off before you tried scanning initially?

Richard and 2 other Electronics Specialists are ready to help you

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
I took them off when I took. It out of the box###-##-####5746


Customer: replied 1 year ago.
I had to pause the help I was having because I had to take my husband to the Drs......can I resume please. Doreen

Hi Doreen

Please run teamviewer and give me the new paassword