How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI, Technician
Category: Electronics
Satisfied Customers: 2086
Experience:  I have provided on site support for a range of devices from media to telecoms.
Type Your Electronics Question Here...
JamesI is online now

I have a new LED TV UE22H5610AK. Have difficulty setting up

Customer Question

I have a new LED TV UE22H5610AK. Have difficulty setting up with aerial and channel search. Very poor range and number of channels (no BBC 1, 2, 3 or Channel 5 etc) but old scrapped TV could get everything from that aerial!
I have w/less modem for my computer. Can that improve reception or range. The Smart Hub and all new stuff is confusing for an old man!
Submitted: 1 year ago.
Category: Electronics
Expert:  JamesI replied 1 year ago.

Good morning,

Sorry for the delay in responding. The most likely reason is interference or poor reception.

I would start by checking the coax antenna cable going into the the TV, and making sure its away from other cables, and its not been damaged.

The next thing to do is look at other TV channels to see what their signal strength is showing, select a channel, then press menu on the remote and navigate to Support > Self Diagnosis > Signal Information on the on screen display using the arrow keys on the remote.

Expert:  JamesI replied 1 year ago.

The TV channels are broadcast in bands so if you cant see channels BBC 1,2,3, check if you can see BBC 4 (channel 9), or BBC1 HD (channel 101). For Channel 5 see if you have a listing for Channel 4 or E4 (Channel 4 or 28), and see what the signal strength, and error rate is for these channels.

It may simply be the TV turner in your Samsung is more sensitive to interference and hence unable to find the channels, once we know the signal stength of the other channels I can make a recommendation, however can confirm your Wireless modem\router will only help content you watch via the smart hub (over the internet), not the channels you wish to watch via digital terrestrial.

Expert:  JamesI replied 1 year ago.
Do you still require assistance, I haven't heard from you in the last few days?
Expert:  JamesI replied 1 year ago.

I havent heard from you in a few days, and wanted to understand if I can be of any further assistance?