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Richard, Engineer
Category: Electronics
Satisfied Customers: 44597
Experience:  Electronics Engineer
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Whomever: I have a Samsung Smart TV that receives a picture

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Hi Whomever: I have a Samsung Smart TV that receives a picture from my provider, Direct TV, but now immediately switches to the screen displaying the Smart Hub. I have had the problem with this tv for some time however it would at some point began remaining on the Direct TV screen. It will not now stay on the program channels. Is this a repairable problem? Charlotte

Thank you for your question, my name is ***** ***** I look forward to assisting you.

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Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
No. The same problem exists.

Are you able to navigate to the settings on the TV?

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