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Hi John,My name is***** will try my best to help you with your question.
When making copies, a mixture of colored inks is used to create the black color.
When you try printing on black only, the black ink is used instead, so it appears there is a blockage somewhere within the ink jet system. You can try running several cleans; if that does not work then a more thorough manual cleaning will be required.
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If several cleans still did not help, then there may be a problem with the ink cartridge - have you tried fitting another cartridge?
Yes using clean air to try and clean out any old dry ink is recommended.
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