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Pete, Engineer
Category: Electronics
Satisfied Customers: 19407
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I have an epson perfection 4870 scanner. When scanning 120mm

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i have an epson perfection 4870 scanner. When scanning 120mm square negatives in the appropriate film holder, the scanner divides the two negs into three scans. The other film holders work perfectly.

Hi Richard,

What software are you using with the scanner?

What operating system does your computer use?

Customer: replied 1 year ago.
Hi Pete,
OS = Microsoft Windows 7 The scanner uses Silverfast 6
Thank you

To use Silverfast to scan negatives, please see the following guide:


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Pete and 3 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
sorry pete, for some reason your later responses went into my scam folder, why?????? It was however my fault I'd destroyed the Silver fast CD envelope with my serial tag number, so couldn't connect. As I hadn't heard any more from you I called in a wizz kid neighbour who got my scanner working via his View scam membership, although I'm obliged to join the club. You were very helpful. Have to see if Epson will reinstate my silver fast service tag.
Maybe in touch with you again, but thank you.Richard