How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 44595
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

My HDD has stopped letting me record

This answer was rated:

My HDD has stopped letting me record

Hi there and welcome

Can you tell me the make and model of the device this has occurred in?

Customer: replied 1 year ago.

ok.. a TV or DVR?

Customer: replied 1 year ago.
a Hard Drive Recorder

Thank you

Can you please remove the power to the recorder (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
it seams to be ok at the present


It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Richard and other Electronics Specialists are ready to help you