How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 44740
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

My DVDr5500 Recorder will not Open to take Discs

This answer was rated:

My DVDr5500 Recorder will not Open to take Discs

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the unit (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the recorder , turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
Still wont open

ok, can you remove the power to the unit, then hold the eject button and with it held, connect the power and power it on (still with eject held)

Does it then open?

Customer: replied 1 year ago.
Still No Go
Customer: replied 1 year ago.
This Unit Has been out of action for about three Years


It is the internal drive motor that has faulted, it is the only cause left

I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard and other Electronics Specialists are ready to help you