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JamesI, Technician
Category: Electronics
Satisfied Customers: 2159
Experience:  I have provided on site support for a range of devices from media to telecoms.
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I have a Panasonic TX-L32E5B smart television which has a

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I have a Panasonic TX-L32E5B smart television which has a wireless internet connection which we have used extensively. Today it has failed and is coming up with a failure message on the connection test menu...... Check server connection for Viera connect... error 006 also comes up

This would suggest a general fault with communicating with with your router.

When you go into the wireless setup page, can you advise what IP address, subnet and gateway are showing as assigned to the TV?

Customer: replied 1 year ago.
The internet is showing as connected.
I P address selection is auto and shows
DNS is also auto
Customer: replied 1 year ago.
I have also found
Sub net mask
Default gateway 192.168.1,1
Mac address e0-ca-94-e2-69-04
Proxy address and proxy port show nothing

Many thanks John,

These all look correct, clearly your WIFI is working as your using the internet to connect to just answer.

The next step would be to restart your router, with the TV off, wait 2 minutes for the router to come back online then turn the TV on and see if your getting the same issue.

If you are then look to go through the WIFI setup again on the TV, and re-connect to the WIFI where it prompts for your security key etc, and if that fails, then the last thing you can do would be performing a factory reset, as in some instances the software locks up and causes issues communicating.

Let me know how you get on doing the three suggestions above.

Customer: replied 1 year ago.
Turning the wifi off made no difference.
I did a factory reset on the TV and that appears to have done the trick as I have just successfully connected to i - player
Thanks very much.John

Hi John, glad its all working again for you.

Appreciate if you can rate the service received



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