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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 10275
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I cannot hear phone calls and my phone seems to be randomly

This answer was rated:

I cannot hear phone calls and my phone seems to be randomly sending out numbers beeps on voice. No problem with speaker option

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the brand/model please?

Customer: replied 1 year ago.
Samsung S4 Mini GT 19195
Customer: replied 1 year ago.
How do I do this?

Okay, thank you.

Give me a moment to check on this for you.

This sounds like you will need to reset the S4.

Follow the steps below:

* Please backup your data before Factory Reset using Kies on your computer. App data is not backed up automatically.

1. From the Home screen touch Apps.
2. Touch Settings.
3. Touch the Accounts tab.

4. Touch Back up and reset
5. Touch Factory data reset
6. Touch Reset phone.
7. Touch Erase everything.

Were you able to get it backed up and reset?

*ElectronicsTech and 3 other Electronics Specialists are ready to help you

okay, thank you. Click on the blue link below and allow the remote session to download then click on the elsinore remote session download and allow the program to run please>