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Pete, Engineer
Category: Electronics
Satisfied Customers: 19730
Experience:  Over 16 years of experience in the Electronics and IT industries.
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My brother printer HL-L2380DW no longer connects to my

Customer Question

my brother printer HL-L2380DW no longer connects to my laptop via wifi. I get error message TS 02 when i try to connect it.
Submitted: 1 year ago.
Category: Electronics
Expert:  Pete replied 1 year ago.

Hi Kay,

The error code TS-02 means the wifi access point/router cannot be detected.

Check the following points to resolve the error:

  • Make sure that your wifi access point or router is powered on and working.
  • Try to connect to the Internet using a computer with a built-in wireless LAN to confirm the WLAN access point/router works correctly. If you cannot connect to the Internet, the WLAN access point/router may not work.
  • Move your machine to an obstruction-free area, or closer to the WLAN access point/router.
    Temporarily place your machine within about 1 m (3.3 feet) from the WLAN access point when you are configuring the wireless settings.