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Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
That is no problem, the question never actually closes, it is only I am compensated when you provide me a positive rating.
how is it operating?
I would like you please to do a reset of the TV.
To do this, please follow the instructions on my link below
Once it has been resetted, set it up again and tell me how it then operates.
No problem at all Henry, any problems please let me know
Is it possible someone at your location is using a lot of the internet for downloading ect at this time?
What is the make and model of hour wifi router?
On the back of it is a reset button, using a paperclip, hold the reset button in for 5 seconds then release.
Then wait 5 minutes for the reset to complete, use the TV and tell me how it then functions please.
How did you go with my last instructions?
It means the network card is not seeing the network.
It is the internal wifi card in the TV that has faulted, everything else is ruled out
I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.