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Hi there Laura and welcome
How long ago did you create the account?
Ok, you need to specify an account using a cell phone in the event you ever need to be texted for password ***** ect.
As you just created the account, I advise you to just create a new one, as you will not be able to reset the password ***** this one Laura
Create the new password ***** my link below
And make sure to use a cell phone number instead.
And use this account moving forward
Let me know please how you go
Can you please return here to your question?