Ask an Electronics Question, Get an Answer ASAP!
Hi Donna. Welcome to justanswer.
Have you tried restarting the phone?
Do you see a forgot pattern option?
Does your phone have a google/gmail account synced with it?
CLICK HERE and log in with your gmail account
Restart the phone and try to unlock once again
Draw the pattern once again
Press the power button, does the option to Restart phone comes?
Touch and hold the Restart option and tell me do you get the option to boot the phone in safe mode
Try to touch and HOLD Power off
The phone will boot now in safe mode
Safe mode means that the phone will have no external apps now in this mode. Just to check if any app is causing this issue
Draw the pattern now
That means you have to format the phone now. It is the only way
Turn off the phone. But it will wipe all the data from the phone memory
The contacts, apps and other data stored in your phone
When you click forgot pattern, does the option to enter google account details comes up?
Draw the wrong pattern 5-6 times
Then formatting is the only option
Then hold and press together Power button + Volume Up + Camera key for about few seconds, or until you see menu of your screen.
Now you will see Factory reset menu.
From this menu choose option Erase everything.
First turn it off and then follow the steps I provided above.
If this doesn`t work then I am providing you a link where other ways o format the phone are given. Just follow any of them and your phone will become as brand new. After that log in with your gmail account details to get your data back
CLICK HERE FOR OTHER METHODS TO FORMAT
Please click the above 5 stars to rate the chat positively.