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- Was the TV working with same router/ modem before this problem occurred?
- Was the TV connected through wifi for internet?
Thanks for the info. How the TV was connected to router for internet? WiFi?
OK, please go to TV menu by pressing menu button on TV remote and find Network option, run it and select wireless network to establish wifi connection with your router.
Please reply back with the result.
OK, it needs to select wireless network settings in menu to proceed.
Sorry to hear that, I'm working on it, give me few minutes to get back with you.
Please check if an Ethernet cable might be plugged into LAN port ta back of TV, pull it from TV to proceed.
Now go to Menu > Network > Network Settings > Start > Automatic Wireless Network Setup > OK
TV will show available networks/ router names nearby.
Click following link to download TV user manual copy and check page 195 for details..
OK, did you try the suggestion mentioned in previous reply or written on TV user manual page 195?
wireless lan adapter?
I think this TV has builtin wifi/ wireless lan adapter.
Can you please recheck your TV model number as it is listed ue40es5500 in question.
Sorry about delayed reply, TV needs a wireless LAN adapter calls Dongle and model number is ***** Wireless LAN Adapter for wifi connection with router OR run Ethernet cable from modem into TV for wired internet connection.
Please click following link to view wireless LAN adapter info..
and it is available with following supplier..
I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.Thank you.
Wireless LAN Adapter will be plugged into USB port of TV so it can get wifi signals of your router.
No, Samsung made mistake in TV specs info where it says TV has builtin wifi but in reality TV is wifi ready only that means it needs external LAN adapter for wifi connection.
"i dont think it was ever connected to internet or wifi"
This is what was said during discussion and now I get "It has worked for 3 years".
Very confusing situation.
OK, I'm out of ideas what else it could be so let me opt out to repost this question for other experts to assist you further.
For any catch up service to work the TV must have had access to the internet via wired (LAN) or Wireless (WLAN).
As my colleague Shahid advised the ES5500 model doesnt have an inbuilt wireless adaptor, so this leaves to believe either a wireless adapter was included when you purchased the TV and has come out of the USB socket it was seated in, and could be on the floor around the TV, or the wired LAN cable has come out of the back of the TV.
As such I would take another look at the back of the TV and see if there are any spare cables hanging lose (which would suggest a LAN cable) or any small devices with a USB connection on the floor which would suggest it being a WLAN adaptor.
Look forward to hearing from you
If the TV menu isnt showing the option to setup wireless it suggests the lan adaptor isnt being detected.
Most likely it has failed, however its worth turning the TV off, putting it into another USB socket and turning the TV back on and going back into network settings and see if there is an option to setup wireless.
Should you still not get a wireless option, it suggests the lan adaptor has failed, you can buy a replacement here, you can find cheaper ones for £10, but they are not always compatible.