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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My Panasonic Model TH-37 PX70BA Viera Plasma TV has suddenly

Customer Question

My Panasonic Model TH-37 PX70BA Viera Plasma TV has suddenly gone to maximum
(deafening ) volume on its own and cannot be reduced except by the Mute button.
Any suggestions please?
Submitted: 9 months ago.
Category: Electronics
Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 9 months ago.
Not receiving any response in my email, I decided to log in to JustAnswer to let you know that I had cured the problem,and
request a refund, only to find your response here. Can you arrange the refund please?
Expert:  Richard replied 9 months ago.

ok, you can get a refund here