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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 10372
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My hp Officejet 8600 pro plus has stopped printing

This answer was rated:

My hp Officejet 8600 pro plus has stopped printing

Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.

Customer: replied 7 months ago.
Customer: replied 7 months ago.
Please download

okay, thank you.

Are you on a windows computer?

Customer: replied 7 months ago.
No. I'm on generation 4 ipad, but I can switch to a W10 PC if that's better

yes, that will be better.

Customer: replied 7 months ago.
I'm logged in on my PC, at last!

Click on the blue link below and allow the remote session to download then click on the elsinore remote session download and allow the program to run please>

http://www.justanswer.com/remotedesktop/join.aspx?Session=bb5a98f0-1f05-4c1c-b349-05571a723001

*ElectronicsTech and other Electronics Specialists are ready to help you