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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
I'm sorry you're having trouble with it, I need more info to troubleshoot the problem.1- Could you please get me the complete model number written on back cover or side panel of TV?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
OK - Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?If not yet, please try it now and reply back with the result
Can you connect another video source such as DVD/ Bluray player in HDMI input of TV as a test to see if it works?
OK, so it was unplugged scart cable, glad to know all ``is set now. Please bookmark/ save this chat page link to open it up at later time for any follow up question. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.Thank you.